Terms of Service

1. Parties

These terms form an agreement between you ("the Customer") and Webkonsulenterne ApS ("Monitorly", "we") for use of the Monitorly service ("the Service").

2. The Service

Monitorly delivers monitoring, alerting and — if enabled — Cloudflare-based protection of the Customer's digital assets. Specific features depend on the chosen plan.

3. Payment

All prices are stated in EUR excluding VAT. Payment is made monthly in advance by invoice or card. Failure to pay may lead to suspension of the Service after 14 days' notice.

4. Cancellation

The Customer may cancel the Service at any time via the dashboard or by email. Cancellation takes effect at the end of the current billing period. Amounts already paid are not refunded.

5. Uptime guarantee

We guarantee 99.9% uptime on the Monitorly platform itself. If this guarantee is not met, the Customer is credited proportionally on the next invoice.

6. Liability

Monitorly is a monitoring and alerting tool. We are not liable for losses caused by outages, data loss, or security incidents on the Customer's own systems. Our total liability never exceeds the amount the Customer has paid in the preceding 12 months.

7. Data processing

We act as data processor for the Customer in accordance with GDPR. A separate data processing agreement is available on request and forms part of the agreement.

8. Jurisdiction

The agreement is governed by Danish law. Any disputes are settled in the Copenhagen City Court.